Privacy Policy
Last updated: November 7, 2026
This Privacy Policy explains how Auto Glass Express, doing business as Auto Glass USA (“Auto Glass USA,” “we,” “us”), collects, uses, and shares information when you visit autoglassusa.com (the “Site”), request a quote, contact us, or chat with us.
Who we are
Auto Glass Express, doing business as Auto Glass USA
4955 Olive St, Commerce City, CO 80022
Email: info@autoglassusa.com
Phone: 720-452-7777
Information we collect
Information you give us. When you use our quote form, contact form, or chat, you may give us:
- Your name, phone number, email address, city, and postal code
- Vehicle details: year, make, model, VIN, and license plate
- Which glass is damaged, any photos you upload, and any other details you choose to share
- Your payment method and your preferred way to be contacted
- The contents of your messages to us
If you ask us to help with an insurance claim, we may also collect information about your insurance coverage and claim.
Information collected automatically. Like most websites, our servers and the tools we use record technical information such as your IP address, browser type, device, the pages you view, and the date and time of your visit. We use this to keep the Site working and secure. Some tools on our Site use cookies or similar technologies.
How we use information
- To prepare and send your quote and to schedule and perform our work
- To contact you about your request, including by phone, email, and text message
- To work with your insurance company on a claim when you ask us to
- To answer your questions and provide customer service
- To honor warranties and keep records of our work
- To protect the Site, prevent fraud and spam, and comply with the law
Text messages
If you give us your mobile number, you agree to receive text messages from Auto Glass USA about your quote, appointment, and service. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, and you can reply HELP for help. Consent to receive text messages is not a condition of any purchase. We do not sell or share your mobile number or text-messaging opt-in information with third parties for their marketing purposes. See also our Terms of Service.
Who we share information with
We do not sell your personal information. We share information only as needed:
- Service providers. Companies that help us run the Site and our business, such as the provider of our online quote form, chat, and text messaging platform (LeadConnector, also known as GoHighLevel, and its related services), our website hosting provider, and our review display tool. They may use your information only to provide services to us.
- Your insurance company or claims administrator, when you ask us to help with a claim.
- Legal and safety. When required by law, or to protect our rights, customers, or the Site.
- Business changes. If our business is sold or reorganized, information may transfer to the new owner.
Cookies and third-party tools
Our Site includes tools provided by other companies, including our quote form and chat widget (LeadConnector) and a Google reviews display. These tools may set cookies or collect technical information under their own privacy policies. You can control cookies through your browser settings.
How long we keep information
We keep information for as long as we need it to provide our services, honor warranties, meet legal and accounting requirements, and resolve disputes, and then we delete or de-identify it.
Security
We use reasonable measures to protect information, including access controls and security software. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices and rights
You can ask us to tell you what personal information we hold about you, correct it, or delete it. Depending on where you live, you may have additional rights under state privacy laws. To make a request, contact us using the details above. We may need to verify your identity first. You can also opt out of text messages by replying STOP and unsubscribe from marketing emails using the link in the email.
Children
Our Site is not directed to children under 13, and we do not knowingly collect their information.
Links to other sites
Our Site may link to other websites. We are not responsible for their privacy practices.
Changes to this policy
We may update this policy from time to time. The “Last updated” date above shows when it last changed.
Contact us
Questions about this policy? Contact Auto Glass USA at info@autoglassusa.com or 720-452-7777, or write to 4955 Olive St, Commerce City, CO 80022.